Beeches Homecare Services (Kent)

Risk to people health and safety where identified. However, guidance on what action to take if the risk occurred was not consistently recorded. Staff did know what action to take.

People said they felt safe with the staff when they received care in their own homes. People told us they were treated kindly and compassionately by the staff.

People were supported to express their views and make decisions about their care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's needs were assessed and reviewed to ensure care being delivered was up to date and reflective of their needs. People had care plans that provided detailed guidance for staff on the support and care that they needed on a daily basis. Care plans were specific and personalised. People were supported to do things they wanted to do. People consented to their care and were supported by staff who were trained to fulfil their roles effectively. Medicines were managed safety and people received their medicines as prescribed by their doctor.

People were safeguarded from the risk of abuse and received person-centred care that promoted their dignity and independence. When there were any incidents and accidents these were recorded, and steps were taken to prevent any re-occurrence. Staff understood how to prevent infection and wore protective equipment when necessary.

There were sufficient numbers of staff to provide the care people needed. People and their relatives said that staff arrived when they should and stayed the allotted amount of time. They reported that they had not had any missed calls. Staff received the training they needed to look after people in the way that suited them best. Staff received support, guidance and advice from the management team.

Staff communicated effectively with people and with each other to make sure people's needs were met in the way they had chosen. When people were unwell or needed extra support, they were referred to health care professionals and other external agencies.

People told us the service was well managed. Any complaints that were made were managed in the right way and people had been invited to suggest improvements to the service.

People and their relatives gave positive feedback about the service they received. They said the provider was approachable and sorted out any issues they had. Staff and people thought highly of the provider and staff. Staff knew their roles and were able to tell us about the values and the vision of the service. There were adequate quality assurance measures in place.