EroHealthCare Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Staff had received training in infection control and demonstrated an understanding of what personal protective equipment (PPE) should be used when supporting people. Staff wore PPE when going into people's homes.

The service had only one person who received personal care. They were always supported by the same member of staff. Staff were trained in administering medicines safely. Staff received training on safeguarding and understood how to recognise and report abuse.

Staff supported people with their eating, drinking and to access healthcare support. People were able to give feedback about their care in a variety of ways. Examples included care reviews and during spot checks monitoring staff performance.

Staff had good knowledge about the people they supported and told us they enjoyed working at the service. People's independence was promoted and respected.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.