Premiere Care

The agency can provide a practical and/or a personal care service, during the day or night. The agency mostly provides support to people in and around the Yorkshire Dales; it introduces self-employed care workers to the people it supports. The provider has ongoing direction and control of the care provided and is responsible for the safety and quality of the agency. The management team (care coordinators and registered manager) are employed by the provider.

Not everyone who used the agency received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Care plans and risk assessments had been reviewed; access to records and monitoring of the quality of care had improved. The introduction of an online care system meant that changes to records could be actioned straight away. The management team were able to monitor this daily and completed regular audits.

People confirmed they had a tailored package of care to meet their needs. Without exception, people said they felt safe and care workers were respectful.

People received their medicines safely and their health was well-managed. Improvements had been made to the monitoring and recording of medicines administered by care workers.

People received good consistent care from friendly care workers who went out of their way to assist them. Relatives and people said the agency was reliable and efficient. They had good communication with the office and received regular updated information during the Coronavirus pandemic.

People said their care workers were skilled and competent. Care workers had received appropriate induction, training and support to enable them to carry out their role.

People were supported to have maximum choice and control of their lives and care workers supported them

in the least restrictive way possible. The policies and systems in the agency supported this practice.

People, relatives and care workers told us the management team were approachable and listened to them when they had any concerns. All feedback was used to make improvements to the service.