Helping Hands Beverley

Not everyone who used the service received personal care. Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Right Care: People received kind and compassionate care. Staff protected and respected people's privacy and dignity and understood and responded to people's individual needs. People could communicate with staff and understood information given to them because staff supported them consistently and understood their individual communication needs. Staff had received training on how to recognise abuse and they knew how to apply it. The service had enough appropriately skilled staff to meet people's needs and keep them safe.

Right Culture: The service had a positive culture that was person centred. Staff told us they enjoyed their job and making a

positive different to someone's life. People received good quality care, support, and treatment because staff were able to meet their needs and wishes. People and those important to them were involved in the planning of care. The provider had clear and effective governance systems in place that identified and managed risks through audits and action plans.