Amberley Care

People and relatives consistently told us about the excellent care they received. Staff were exceptionally patient, kind and thoughtful, going the extra mile to support them. People thought of staff as their friends and felt valued and respected. People felt listened to and fully involved in decisions about their care and were encouraged to be as independent as possible.

People and relatives told us they felt safe and confident in the care they received from staff. Robust recruitment processes were in place to ensure suitable staff were employed. Visit rotas enabled staff to spend time with people and were never rushed. Risks to people's health and wellbeing had been identified and measures were in place to minimise risks. Incidents were dealt with immediately by the registered manager and any information or learning was shared with staff. Medicines were well managed and staff received training in medicines' administration and on-going assessment of their competency.

People were supported to access healthcare services to maintain their health and wellbeing when required. People chose what they wanted to eat each day and staff prepared the meals for them. Staff obtained consent from people for day to day decisions. People were supported to have maximum choice and control of their lives. Everyone supported by Amberley Care had the mental capacity to make their own decisions, so no one required decisions to be made in their best interests.

Staff knew people very well including their likes, dislikes, preferences and wishes and were responsive to their care and support needs. People and relatives knew how to make a complaint if they needed to and felt confident it would be addressed.