All Care (GB) Ltd - Southampton Branch

People were provided with effective care. People's physical, mental and social needs were assessed and understood. The agency had developed an electronic recording system which helped them to monitor the service more effectively and which helped staff to respond quickly to any changes in people's assessed needs.

Staff were well supported and training provided ensured staff understood health and safety protocols. More specific training also helped staff to care for people's particular health needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The agency worked cooperatively with other agencies to ensure people's needs were met.

The service was caring. Staff knew about people's preferences and wishes and people were invited to express their views about how they wished to receive their care. Privacy and dignity were respected.

The service was responsive. Care planning was personalised and people's communication needs were assessed. Information could be provided in an accessible format. The agency worked hard to support charities and to include people, especially if they were socially isolated, in community events. Complaints were addressed in line with company policy. Staff worked alongside health care professionals to provide good support to people at the end of their lives.

The service was well managed and well led. There was an open and inclusive culture and the registered manager led by example. There was a clear management structure and staff were clear about their roles and responsibilities. Robust quality assurance processes helped to ensure the service provided a good standard of care and improvements were made when any shortfalls had been identified.

Rating at last inspection The last rating for this service was Good (published 10 February 2017).