All Care (GB) Limited Mid Hants

People's experience of using this service: • People and their relatives consistently provided positive feedback about the quality of care they received. • One person told us, "My care is first class. I need to choose my carers and need to know that nobody else will come. My carers are out of this world. They know me and my needs. They are the only carers I have ever trusted." • People were protected from avoidable harm, neglect, abuse and discrimination. Staff ensured the human rights of people who lacked a voice, were upheld and respected. • Risks to people's safety had been identified and management plans gave staff the required guidance to mitigate these risks. Staff delivered safe care in line with people's risk assessments. • Without exception, staff supporting people within the 'extra care services' felt extremely valued and respected, and demonstrated high levels of morale. • However, some staff supporting people in their own homes reported being frustrated by lack of communication from the management team and office based coordinators. These frustrations had been identified by the registered manager who was analysing these concerns at the time of inspection, to develop a strategy to improve communication. • Staff had developed and maintained the required skills to meet people's needs effectively, which led to good outcomes for people's care and support and promoted their quality of life. • We saw people were treated with kindness and compassion by staff who supported them to express their views and be actively involved in making decisions about their care. • People's care plans were comprehensive and up to date, providing staff with the required information about their needs and how to meet them. • The registered manager and provider had worked effectively with local organisations to improve care practice and outcomes.