All Care (GB) Limited West Sussex North

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's choices and preferences were clearly recorded in care plans and records. Care staff received regular training updates to provide safe and effective care. An electronic care system had been introduced to record and monitor care provision. Care staff knew how to work with health professionals to support effective care, medication records were clearly recorded.

People told us they liked having regular care staff and felt that their needs and preferences were known. People said carers were helpful and caring.

People were involved in their assessments and care plans were person centred. People were asked how they wanted care provided and were supported to receive the care they chose. Electronic records were used effectively to show the care people received.

Training and care quality was audited. Training needs were identified which the provider was addressing. People were regularly asked to provide feedback about their care. There were systems and processes in place to address concerns and shortfalls.

Social care professionals spoke positively about the commitment of care staff and managers to support people.