Apex Prime Care - Basingstoke
- Home care
- Dementia care
- Registered since 2021
- Chineham, Hampshire, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
7 months
since the latest rating was published.
22 of 205
rated home care services in Hampshire are rated Requires improvement, like this one.
Apex Prime Care - Basingstoke: inspection record
Rated Requires improvement in April 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: J & K Care Specialists (Good, less than 0.1 miles away) and Alina Homecare Winchester & Basingstoke (Good, 0.1 miles away).
Nearest home care services:
- G J & K Care Specialists Good, less than 0.1 miles away
- – 24/7 Exceptional care limited Not yet rated, 0.1 miles away
- – Alina Homecare - Fareham Not yet rated, 0.1 miles away
- G Alina Homecare Winchester & Basingstoke Good, 0.1 miles away
- G Basingstoke Centre Good, 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 2 April 2026 (assessment visit 4 February 2026). Quoted under the Open Government Licence.
Date of Assessment: 12 February to 04 March 2026. This assessment was prompted by a review of the information we held about the service. Apex Prime Care Basingstoke provides care and support to people living in their own home. The service provided care and support for adults with physical disabilities, sensory impairments, dementia, mental health conditions, learning disabilities and autism. Not everyone who used the service was receiving the regulated activities of personal care. At the time of our inspection, they were supporting 204 people with personal care. We reviewed all 33 quality statements across the five key questions.
- Safe No rating
- Effective Good
- Caring Good
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
The service supported some people with a learning disability. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found that people were supported in accordance with this guidance.
During our assessment, we identified 3 breaches of legal regulations. We found concerns relating to person‑centred care, safe care and treatment and good governance (including records). People were not always supported in line with their personal preferences, particularly during personal care, which caused distress. People were not always involved in decisions about their care, including care plan reviews. Medicines were not always safe, people’s care records were not always comprehensive and risks were not always identified. Records relating to people’s risks were not always detailed or accurate enough to support staff to keep people safe including information held in people’s homes about managing fire risks. Quality monitoring systems required strengthening to ensure shortfalls would be identified and addressed promptly. Governance shortfalls resulted in breaches of regulations.
The provider did not ensure people received care from consistent staff, and people told us they did not always know who would be visiting them, which caused anxiety. Staff were mostly recruited safely and received training relevant to their roles. However, we found gaps in training for diabetes and end of life Staff did not always feel supported and had been left without a manager for a prolonged period. People told us they also felt let down by management. A new manager had recently been appointed, and a robust action plan had been developed to improve the service. Staff told us they treated people equally and without discrimination. Systems were in place for people to raise concerns or complaints, although some people were not aware of how to make a complaint or who to contact. Some people did not feel listened too.
We have asked the provider to submit an action plan setting out how they will address the concerns identified during this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to people’s safe care and treatment. People’s medicines were not managed safely and environmental risk assessments did not comprehensively address the risk of fire.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people’s needs were not always met.
The service was in breach of legal regulation in relation to person centred care for not involving people in their care plan reviews and not respecting people’s preferences.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation governance due to internal quality and risk monitoring systems not identifying shortfalls in the service.
Questions to ask the service
- Safe was rated Requires improvement on 2 April 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Responsive was rated Requires improvement on 2 April 2026. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 2 April 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 12 April 2023. Latest assessment published 2 April 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Apex Prime Care LtdBrand: Cera Care
- Ownership type
- Organisation
- Companies House number
- 04296566 (opens Companies House)
Apex Prime Care Ltd runs 15 services in England, 12 of them in the South East. 11 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Apex Prime Care Ltd
- G Apex Prime Care - Brighton Good. Home care, Brighton and Hove
- G Apex Prime Care - Christchurch Good. Home care, Bournemouth, Christchurch and Poole, South West
- G Apex Prime Care - Dorchester Good. Home care, Dorset, South West
- G Apex Prime Care - Hampden Park Good. Home care, East Sussex
Getting help from Hampshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hampshire County Council
- Ask for a care needs assessment
- Phone: 0300 555 1386, Monday, Wednesday and Thursday 8.30am to 5pm, Tuesday 9.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Hampshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Apex Prime Care - Basingstoke provide nursing care?
- The Care Quality Commission's register does not list nursing care for Apex Prime Care - Basingstoke.
- When was Apex Prime Care - Basingstoke last inspected?
- The Care Quality Commission's latest rating for Apex Prime Care - Basingstoke was published on 2 April 2026.
- Who runs Apex Prime Care - Basingstoke?
- Apex Prime Care - Basingstoke is run by Apex Prime Care Ltd. It runs 15 services in England, 12 of them in the South East.
- What is Apex Prime Care - Basingstoke's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 2 April 2026.
Contact
- Phone
- 01256 841997
- Address
- Unit 7, Prisma Park, Berrington Way, Basingstoke, RG24 8GT Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: J & K Care Specialists (Good, less than 0.1 miles away) and Alina Homecare Winchester & Basingstoke (Good, 0.1 miles away).
Nearest home care services:
- G J & K Care Specialists Good, less than 0.1 miles away
- – 24/7 Exceptional care limited Not yet rated, 0.1 miles away
- – Alina Homecare - Fareham Not yet rated, 0.1 miles away
- G Alina Homecare Winchester & Basingstoke Good, 0.1 miles away
- G Basingstoke Centre Good, 0.1 miles away