Six C's Care Agency

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Care: The service made sure there were enough staff to support people and keep them safe. Staff knew people well and knew the most effective ways to communicate with them. Care was provided in a person-centred and flexible way. People said staff treated them with care and kindness and supported them to follow their own lifestyles.

Right Culture: The culture at the service was positive. People, relatives and staff said the service was managed in an open, approachable and inclusive way. Staff were complimentary about the values they shared with their colleagues and the supportive team culture this created. The provider needed to develop quality assurance systems to show how the safety and quality of the service was monitored.