Gold Standard Care Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People were protected from harm as staff were confident to recognise and report abuse, and risks were routinely identified and safely managed. People received their medicines safely.

People received consistent support from a small team of staff who were well trained to meet their individual needs and who provided a responsive service as people's needs changed.

Staff were safely recruited to ensure they were appropriate, and a good match, to support people who used the service. Staff were well supported to deliver good care.

People's needs were assessed and documented and care plans were detailed so staff could deliver effective support based upon their individual needs.

People received support to eat and drink in line with their dietary needs and preferences. Staff worked with health and social care professionals to ensure consistency so people received appropriate and safe support.

Staff were caring and respectful, promoting people's privacy, dignity and encouraging their independence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff sought people's consent before supporting them and decisions about people's care and treatment were made in line with law and guidance.

People knew how to raise a concern and always felt listened to. Information could be made available in different formats to make it accessible.

The service was very well managed. People who used the service had regular contact with the registered manager and staff had opportunities to share their views about the service. Staff felt listened to when they shared feedback.

The registered manager checked the ongoing quality of care provided by delivering hands on care and through feedback questionnaires. The registered manager was developing auditing tools as the service grew and these were identifying areas where the registered manager would like to progress.