Paradigm Health & Social Care Limited - Telford

At the time of our inspection 54 people were using the service.

People's experience of using this service: People told us they were safe. The providers processes and practices protected people from abuse. There were enough staff to ensure people's needs were met. Recruitment procedures followed safe practices. Staff told us they were given time to provide care and support that was unrushed. People's medicines were managed safely. Risks assessments were in place and risks were managed in a way that did not restrict people's freedom. People were protected by the prevention and control of infection.

Staff supported people to make their own decisions and choices. Staff we spoke with were knowledgeable and understood the principles of the Mental Capacity Act 2005.

Peoples nutritional needs were met. People who required support with their diet had their needs met by staff that understood their dietary requirements. Staff received effective training to fulfil their roles and responsibilities and were well supported and supervised.

People spoke very positively about the care and support they received. People we spoke with told us staff were kind, caring and considerate. People also confirmed that staff maintained their dignity and respected them. People and their relatives said the staff were dedicated and passionate about providing good standards of care and support.

People received personalised care that was responsive to their needs. Care plans were detailed and developed with the people who used the service. The care and support plans included people's decisions and choices. People were supported appropriately at the end of their lives.

There was a complaints procedure available which enabled people to raise any concerns or complaints about the care or support they received. The registered manager kept detailed records of concerns that evidenced any issues were actioned promptly and satisfactorily.

People told us they were listened to and had opportunity to raise concerns if required. People we spoke with said they had no concerns at the time of this inspection. They said the service was excellent and if they had any issues no matter how small they were dealt with immediately by staff.

People's feedback was used to make changes to the service.

The service had a registered manager who conducted a range of audits in areas such as, medicine management, health and safety, care plans and daily records documentation. We saw the monitoring identified areas for improvement and any actions raised as part of the audits were addressed.

More information is in the detailed report.