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Staff were trained to administer people's medicine safely and protect people from infection, by using safe infection control procedures. The provider shared lessons learnt from other organisations with the staff team.

People's needs were assessed, and outcomes were agreed as part of the care planning process. Staff received training relevant to their role and could request further training in supervision. Staff supported people to maintain a balanced diet and access healthcare services when necessary. The provider engaged with other agencies when the need arose.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were well treated by the staff team. People were supported to make their own decisions and had access to advocacy services. People's privacy and dignity was respected.

People's care plans were personalised to reflect their individual needs and interests. Accessible information was available to people and alternative formats had been created. A complaints procedure was in place and people knew how to access it.

The service was not currently supporting people with end of life care.

People were complimentary of the organisation and staff felt well supported. The provider understood their duty of candour and the regulatory requirements of their role. The provider carried out regular audits and spot checks as well as, requesting feedback on the care received. They also kept themselves updated with changes within the care sector and shared any relevant information.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk