My Homecare HCI Ltd
Home care, Ealing
Good
Rated on
Rating from the Care Quality Commission.
My Homecare HCI Ltd: inspection record
Rated Good in July 2021, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2019. Rated Requires improvement in 2019, then Good in July 2021.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 5 years ago.
How it compares locally
- One of 59 Good home care services in Ealing, out of 64 with a rating.
About the service
From the Care Quality Commission's inspection report published 6 July 2021. Quoted under the Open Government Licence.
My Homecare HCI is a domiciliary care agency providing a range of services including personal care to people in their own homes. At the time of our inspection, there were 34 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
Staff often provided extra support and assistance to people when this was not part of people's contractual care arrangements. The care staff and management team worked together to deliver a high standard of care to people who used the service. They were creative and put people at the centre of everything they did, particularly during the pandemic, where they were able to improve people's quality of life and alleviate loneliness.
We received positive feedback from people and their relatives about the service. They told us the staff knew their needs well and were responsive to how they preferred to be cared for.
Read the full summary
People's care and risk management plans set out the care tasks they required help with and these contained information about people and their preferences for how they liked to be supported.
People told us they felt safe. Where there were risks to people's safety and wellbeing, these had been assessed and the provider had done all that was reasonably practicable to lessen those risks.
Incidents and accidents were recorded, and appropriate action taken. Records Included an analysis and evidence of lessons learned. The staff demonstrated they learnt from mistakes and made improvements when things went wrong.
The provider made sure there were enough staff deployed to support people and staff usually arrived at people's homes on time. Staff received induction, training and supervision and felt supported in their roles.
The provider sought feedback from people, relatives and staff and used this to develop the service. People and staff were confident they could raise any concerns they had with the registered manager and felt they would be listened to.
The registered manager and senior staff were responsive to and worked in partnership with other agencies to meet people's needs.
People were supported to have maximum choice and control of their lives and staff supported them in the
least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There were robust systems in place to monitor the quality of the service and recognise when improvements were required.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 12a Brentham Old Power Station, Western Avenue, London, W5 1HS |
|---|---|
| Neighbourhood | Perivale, Ealing |
| Phone | 020 3947 1267 |
| Registered manager | Ikram Fiidow |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 2 inspection reports, latest 6 July 2021 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | My Homecare HCI Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 11662810 (opens Companies House) |
Nearest alternatives
- G Capital Homecare (UK) Limited Home care, 0.3 miles awayGood
- G Rawi Care UK Ltd Home care, 0.3 miles awayGood
- – LifeCome Care Brent Home care, 0.5 miles awayNot yet rated
- – Moks Care Ltd Home care, 0.5 miles awayNot yet rated
- – SREM Care Giver Limited Home care, 0.5 miles awayNot yet rated
Getting help from London Borough of Ealing
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Ealing
- Ask for a care needs assessment
- Phone: 020 8825 8000
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Ealing
Checked on the council's website, November 2026.
Common questions
- Does My Homecare HCI Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for My Homecare HCI Ltd.
- When was My Homecare HCI Ltd last inspected?
- The Care Quality Commission's latest rating for My Homecare HCI Ltd was published on 6 July 2021.
- Who runs My Homecare HCI Ltd?
- My Homecare HCI Ltd is run by My Homecare HCI Ltd.
- What is My Homecare HCI Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 6 July 2021.