Rawi Care UK Ltd

People were safeguarded from abuse and poor treatment by staff who understood their responsibilities to detect and report abuse. Risks to people's wellbeing were assessed with appropriate measures in place to keep people safe. Staff were recruited safely.

Care workers received the right training and supervision to do their roles. The registered manager checked staff's skills and knowledge to ensure they could perform their roles safely and effectively. The provider carried out detailed assessments of people's needs and wishes for care and used this to plan people's care with them. Care workers responded to people's changing needs and provided extra support and reassurance when people needed it.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager promoted a positive culture, engaging well with people who used the service and care workers. The provider carried out regular checks on people's care and made sure people were satisfied with the service they received.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk