Helping Hands Doncaster

Relatives told us of times they felt the provider had gone above and beyond their expectations, and more than one told us this provider compared very positively to their previous experiences of receiving domiciliary care.

The registered manager had systems in place which enabled them to have a good oversight of the service. The quality of care people received was regularly audited and adjusted to meet their needs.

Where incidents had occurred, the provider had made the legally required notifications to CQC, and undertook an analysis to assess whether anything had gone wrong or could be improved.

Staff told us they felt well supported, with one telling us: "I enjoy working for Helping Hands they are always sending us emails of appreciation and anything they want to update us on and they are always there when you just need a chat." Staff reported a good level of communication within the service, and said they felt like they were part of a strong team.

Medicines were managed safely, with regular audits of people's medication taking place.

The provider took steps to involve people in their care and carried out regular care reviews with people. This enabled them to give feedback and make any changes to their care that may be required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Care took place in accordance with people's consent, people confirmed staff always asked for their consent before undertaking care tasks.