Cura-Care Yorkshire Ltd

People's experience of using this service: People were safe using this service. Staff were trained to safeguard people from abuse and knew how to minimise identified risks to people's safety. They followed current practice when providing personal care and in regard to infection control. There were enough staff available to meet people's needs. The provider carried out recruitment checks to make sure staff were suitable and fit to support people. Staff received relevant training to help them meet people's needs. The registered manager supported them to review and improve their working practices so that people experienced high quality care and support.

People received care and support that had been planned and agreed with them. People's care preferences were respected and staff delivered care in line with people's wishes. Staff knew people well and understood how their needs should be met. The provider checked with people at regular intervals the care and support provided was meeting their needs.

People's written feedback and relatives told us staff were kind and caring. They supported people in a dignified, respectful way which maintained their privacy and independence. The provider made sure wherever possible, this was from the same staff to maintain a consistent approach. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff understood people's healthcare needs and how they should be supported in a timely and appropriate way. Staff worked well with other healthcare professionals involved in people's care.

People and their relatives had no concerns about the care and support provided. They knew how to make a complaint if they needed to. The registered manager monitored and reviewed the quality of service that people experienced. They undertook regular checks on care staff to make sure they were carrying out their duties appropriately and to a high standard. The provider sought people's views about how the service could improve.

There were arrangements in place to make sure any accidents, incidents and complaints would be fully investigated and people would be involved and informed of the outcome.

The manager was clear about the responsibilities of their role. They were open and honest and had regular communication with people, their families and other stakeholders.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk