Doncaster Community Support
- Home care
- Registered since 2011
- Kirk Sandall, Doncaster, Yorkshire and the Humber
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
4 ratings
Its last inspection improved it from Requires improvement to Good.
17 months
since the latest rating was published.
98%
of rated home care services in Doncaster are Good or Outstanding (90% across Yorkshire and the Humber, 88% across England).
Doncaster Community Support: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: HICA HomeCare - Doncaster (Good, less than 0.1 miles away) and Apollo Home Healthcare Limited - North Office (Good, 0.1 miles away).
Nearest home care services:
- G HICA HomeCare - Doncaster Good, less than 0.1 miles away
- – Hales Group Limited - Doncaster No overall rating, less than 0.1 miles away
- G Apollo Home Healthcare Limited - North Office Good, 0.1 miles away
- G Cura-Care Yorkshire Ltd Good, 0.1 miles away
- G Housing 21 - Rokeby Gardens Good, 0.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 7 May 2025 (assessment visit 15 January 2025). Quoted under the Open Government Licence.
Date of Assessment: 27 March to 15 April 2025. The service is a care at home service providing support to adults living with learning disabilities. At our last assessment the service was rated requires improvement. We asked the provider to take action to address concerns we raised in relation to consent to care and treatment and governance. At this assessment we found the service had taken appropriate actions to address these issues and were no longer in breach of regulation. The provider had improved their rating to good. The provider had a good learning culture and people could raise concerns. The management team investigated incidents thoroughly. Risks associated with people’s care and support were identified and action taken to mitigate them. Staff were recruited safely and completed training to ensure they had the skills to carry out their roles. The management team supported staff through regular one to one sessions and appraisals. People received their medicines as prescribed. People were involved in planning and reviewing their care. Staff assisted people to meet their outcomes and ensured people were at the centre of their support. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
The service was previously in breach of the legal regulation in relation to consent Improvements were found at this assessment and the service was no longer in breach of this regulation.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
The service was previously in breach of the legal regulation in relation to governance. Improvements were found at this assessment and the service was no longer in breach of this regulation.
Ratings by service
The Care Quality Commission rates each kind of service at this location separately.
| Service | Rating | Date | Safe | Effective | Caring | Responsive | Well-led |
|---|---|---|---|---|---|---|---|
| Supported Living | Good | Safe: Good | Effective: Good | Caring: Good | Responsive: Good | Well-led: Good | |
| Homecare | Good | Safe: Good | Effective: Good | Caring: Good | Responsive: Good | Well-led: Good |
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Kirsty Nelson
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 9 December 2023. Latest assessment published 7 May 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Royal Mencap SocietyBrand: Royal Mencap Society
- Ownership type
- Organisation
- Companies House number
- 00550457 (opens Companies House)
- Charity number
- 222377
Royal Mencap Society runs 61 services in England, 6 of them in Yorkshire and the Humber. 51 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 7 have no rating yet.
Other services run by Royal Mencap Society
- O East Fields Outstanding. Care home, Derbyshire, East Midlands
- O Mencap - Portland Services Outstanding. Home care, Nottingham, East Midlands
- O Royal Mencap Society - Lincolnshire Domiciliary Care Agency Outstanding. Home care, Lincolnshire, East Midlands
- G 92 North Street Good. Care home, Staffordshire, West Midlands
Getting help from City of Doncaster Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at City of Doncaster Council
- Ask for a care needs assessment
- Phone: 01302 737 391, Monday to Friday, 8.30am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: City of Doncaster Council
Checked on the council's website, November 2026.
Common questions
- Does Doncaster Community Support provide nursing care?
- The Care Quality Commission's register does not list nursing care for Doncaster Community Support.
- When was Doncaster Community Support last inspected?
- The Care Quality Commission's latest rating for Doncaster Community Support was published on 7 May 2025.
- Who runs Doncaster Community Support?
- Doncaster Community Support is run by Royal Mencap Society. It runs 61 services in England, 6 of them in Yorkshire and the Humber.
- What is Doncaster Community Support's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 01733 873700
- Address
- Unit 5, M&M Business Park, Doncaster Road, Kirk Sandall, Doncaster, DN3 1HR Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: HICA HomeCare - Doncaster (Good, less than 0.1 miles away) and Apollo Home Healthcare Limited - North Office (Good, 0.1 miles away).
Nearest home care services:
- G HICA HomeCare - Doncaster Good, less than 0.1 miles away
- – Hales Group Limited - Doncaster No overall rating, less than 0.1 miles away
- G Apollo Home Healthcare Limited - North Office Good, 0.1 miles away
- G Cura-Care Yorkshire Ltd Good, 0.1 miles away
- G Housing 21 - Rokeby Gardens Good, 0.2 miles away