Housing 21 - Rokeby Gardens

Right Support People were safe from the risk abuse and were supported by staff who understood safeguarding procedures. There were sufficient and appropriately trained staff in place to support people. People received their medicines safely. People were actively involved in their care and supported to maintain their independence. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care Care was person-centred and maintained people's dignity, privacy and independence. There was support for people with additional communication needs. People were encouraged to make choices about what activities they wanted to do. There was a complaints policy and process in place. The service had focussed on conversations with people and their families about making plans to meet people's wishes at the end of life and what to do after loved ones had passed away.

Right Culture There was a positive culture in the service. People, relatives and staff were complimentary about the management of the service. Staff were valued by the management team and were recognised for their achievements. There was an open, transparent organisational culture that was focussed on supporting staff and continuous service improvement.