Hales Group Limited - Doncaster
- Home care
- Dementia care
- Registered since 2017
- Kirk Sandall, Doncaster, Yorkshire and the Humber
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
2 ratings
Rated Good at every inspection since 2018.
19 months
since the latest rating was published.
98%
of rated home care services in Doncaster are Good or Outstanding (90% across Yorkshire and the Humber, 88% across England).
Hales Group Limited - Doncaster: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: HICA HomeCare - Doncaster (Good, less than 0.1 miles away) and Apollo Home Healthcare Limited - North Office (Good, 0.1 miles away).
Nearest home care services:
- – Doncaster Community Support No overall rating, less than 0.1 miles away
- G HICA HomeCare - Doncaster Good, less than 0.1 miles away
- G Apollo Home Healthcare Limited - North Office Good, 0.1 miles away
- G Cura-Care Yorkshire Ltd Good, 0.1 miles away
- G Housing 21 - Rokeby Gardens Good, 0.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 17 March 2025 (assessment visit 10 October 2024). Quoted under the Open Government Licence.
Date of assessment:9 December 2024 to 4 February 2025. We carried out a visit to the service on 7 December 2025. This service is a care at home service providing support to adults of all ages some of whom are living with dementia, mental health conditions, physical disabilities and sensory impairment. The service is registered for use by autistic people or people with a learning disability. At the time of the assessment, the service was not used by anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
- Safe Good
- Well-led Good
Read the rest of CQC's summary
This assessment was undertaken because we had not rated the service since 28 March 2018. We had also received concerns about the staffing and reliability of the service. We found evidence the registered manager had taken effective action to address these concerns. The provider had a learning culture, people could raise concerns and managers investigated incidents thoroughly and took action to improve people’s care experience. People were protected from the risk of abuse and staff helped people to manage risks. There were enough staff who received training and regular appraisals to maintain high-quality care. People’s care was assessed and planned with people and their families. The service managed medicines well. There were effective systems for monitoring and improving the quality of the service.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
-
Well-led
Good
Well-led – this means we looked for evidence that leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Nicola House
- Registered with the CQC since
- What it provides
- Domiciliary care service, Extra Care housing services, Supported living service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 23 June 2018. Latest assessment published 17 March 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Hales Group LimitedBrand: Hales Group Ltd
- Ownership type
- Organisation
- Companies House number
- 03756814 (opens Companies House)
Hales Group Limited runs 23 services in England, 8 of them in Yorkshire and the Humber. 9 are rated Good or Outstanding and 14 have no rating yet.
Other services run by Hales Group Limited
- G Hales Group Limited - Grimsby Good. Home care, North East Lincolnshire
- G Hales Group Limited - Hull Good. Home care, Hull
- G Hales Group Limited - Peterborough Good. Home care, Peterborough, East of England
- G Hales Group Limited - Rotherham Good. Home care, Rotherham
Getting help from City of Doncaster Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at City of Doncaster Council
- Ask for a care needs assessment
- Phone: 01302 737 391, Monday to Friday, 8.30am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: City of Doncaster Council
Checked on the council's website, November 2026.
Common questions
- Does Hales Group Limited - Doncaster provide nursing care?
- The Care Quality Commission's register does not list nursing care for Hales Group Limited - Doncaster.
- When was Hales Group Limited - Doncaster last inspected?
- The Care Quality Commission's latest rating for Hales Group Limited - Doncaster was published on 17 March 2025.
- Who runs Hales Group Limited - Doncaster?
- Hales Group Limited - Doncaster is run by Hales Group Limited. It runs 23 services in England, 8 of them in Yorkshire and the Humber.
- What is Hales Group Limited - Doncaster's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 01302 279887
- Address
- Unit 1- M&M Business Park, Doncaster Road, Kirk Sandall, Doncaster, DN3 1HR Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: HICA HomeCare - Doncaster (Good, less than 0.1 miles away) and Apollo Home Healthcare Limited - North Office (Good, 0.1 miles away).
Nearest home care services:
- – Doncaster Community Support No overall rating, less than 0.1 miles away
- G HICA HomeCare - Doncaster Good, less than 0.1 miles away
- G Apollo Home Healthcare Limited - North Office Good, 0.1 miles away
- G Cura-Care Yorkshire Ltd Good, 0.1 miles away
- G Housing 21 - Rokeby Gardens Good, 0.2 miles away