Emerald Green Care
Home care, Croydon
Good
Rated on
Rating from the Care Quality Commission.
Emerald Green Care: inspection record
Rated Good in March 2020.
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Ratings published by the Care Quality Commission.
Rated Good in March 2020.
The latest rating was published about 7 years ago.
How it compares locally
- One of 74 Good home care services in Croydon, out of 88 with a rating.
What inspectors found
From the Care Quality Commission's inspection report published 19 March 2020. Quoted under the Open Government Licence.
There were sufficient staff to meet people's needs and safe recruitment practices were in place. Staff assessed and managed risks to people's safety and welfare. Staff understood the level of support people required with their medicines and adhered to safe medicines management. Staff were knowledgeable in safeguarding vulnerable adults. Incidents were recorded and learnt from. Staff adhered to infection control and prevention procedures.
People were supported by staff that had the knowledge and skills to undertake their duties. Staff received regular training and comprehensive supervision. Where people required it, staff gave people support with their nutritional and health needs. People were supported to have maximum choice and control of their lives and staff supported people in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Read the full summary
Staff involved people in decisions about their care and respected their opinions. They treated people with dignity and respect and looked after them well. Staff supported people to be as independent as possible.
People told us they received high quality care and they appreciated the support their care workers provided. Clear, detailed and accurate care and support plans were in place, and daily communication logs showed people were supported in line with those plans. Staff adhered to the accessible information standard and would provide information in different formats if this was required. A complaints process was in place and we saw complaints were investigated and handled appropriately.
The registered manager was aware of their responsibilities and had implemented robust procedures to review the quality of service delivery. There was a dedication to continuous improvement and where concerns were identified these were addressed. Staff worked with other health and social care professionals to improve practices and provide coordinated care. The registered manager adhered to their CQC registration requirements.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Southbridge House, Southbridge Place, Croydon, CR0 4HA |
|---|---|
| Neighbourhood | Croydon town, Croydon |
| Phone | 020 8240 4466 |
| Registered manager | Hannah Matthews |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 19 March 2020 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Emerald Green Care LTD |
|---|---|
| Ownership type | Organisation |
| Companies House number | 11002992 (opens Companies House) |
Nearest alternatives
- G Alma Care (UK) Home care, less than 0.1 miles awayGood
- – Amity Care Services Home care, less than 0.1 miles awayNot yet rated
- G Blue Cross Healthcare Service Limited Home care, less than 0.1 miles awayGood
- – Calculated Care Ltd Home care, less than 0.1 miles awayNot yet rated
- G Compact Care Solutions Ltd Home care, less than 0.1 miles awayGood
Getting help from London Borough of Croydon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Croydon
- Ask for a care needs assessment
- Phone: 0208 726 6500
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Emerald Green Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Emerald Green Care.
- When was Emerald Green Care last inspected?
- The Care Quality Commission's latest rating for Emerald Green Care was published on 19 March 2020.
- Who runs Emerald Green Care?
- Emerald Green Care is run by Emerald Green Care LTD.
- What is Emerald Green Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 19 March 2020.