Suite 200H Cumberland House

Unite Care Ltd is a domiciliary care agency providing personal care to people living in their own home. At the time of our inspection the service provided support to nine people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People were protected from the risk of harm and abuse. There were effective systems and processes in place to minimise risks. Care workers had been recruited safely and they knew how to identify and report concerns. Risks in relation to providing support to people were assessed and plans to manage such risks were developed together with people who used the service. Medicines were managed safely. The service had processes to analyse trends and patterns of accidents and incidents to minimise the risk of such events happening again. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were involved in their care and the service had developed person centred care plans to manage and meet their care needs. People's communication needs were assessed, and systems were in place to meet them. Concerns and complaints were listened to and actions were taken to learn from complaints and make improvements.