StanleySmith Case Management Ltd

The provider's demonstrated a commitment to continuous learning and improving care to achieve best outcomes for people. Staff were encouraged to undertake learning opportunities and cascade learning to the team. The provider had established systems to monitor the quality of the service which included developing monitoring tools to monitor progress and measure whether the service was helping people achieve their goals.

Staff were all highly motivated to provide care and support which was kind, compassionate and supportive. Staff clearly reflected the providers ethos of providing an innovative, dynamic, tailored approach for the people they supported.

People's voices were heard, and their views regularly sought. People were fully in control of their care, and this was promoted in everything the service did.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider had completed detailed and personalised risk assessments and health and wellbeing plans. The focus was on enabling people to continue to live a fulfilled and active life whilst maintaining their safety.

Recruitment of staff was completed safely and was highly bespoke. Recruitment processes were completed with people and their family's full involvement. People's support teams were recruited according to people's assessed needs.

Staff were provided with training to ensure they had the skills and knowledge needed to care for people.

Where people had specific needs, staff received bespoke training from specialist health professionals.

People were protected from the risk of abuse. Staff had completed safeguarding training and understood their roles in protecting people from abuse.

People were supported by staff to take their medicines safely. Staff had access to comprehensive policies and procedures around safe medicine management and were provided with training and support.

People were supported to undertake social and leisure opportunities they enjoyed and were meaningful to them, to live as full a life as possible and prevent social isolation.

The service had an exceptionally positive approach to partnership working. They worked closely with a wide range of specialist clinicians and professionals across the clinical and geographical areas covered. Health professionals were extremely complimentary about the service.