SureCare Central Cheshire
- Home care
- Dementia care
- Registered since 2019
- Nantwich, Cheshire East, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
50 of 65
rated home care services in Cheshire East are rated Good, like this one.
SureCare Central Cheshire: inspection record
Rated Good in December 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Cheshire Rural Care Good, less than 0.1 miles away
- G South Cheshire Senior Care Ltd Good, less than 0.1 miles away
- – The Maltings 98-100, Wilderspool Causeway, Warrington, Cheshire WA4 6PU. Not yet rated, 0.3 miles away
- G Helping Hands Nantwich Good, 0.7 miles away
- O Right at Home South Cheshire Outstanding, 0.8 miles away
About the service
From the Care Quality Commission's inspection report published 31 December 2021. Quoted under the Open Government Licence.
SureCare Central Cheshire is a community based domiciliary service providing personal care and support to people living in their own homes. At the time of this inspection the service was supporting 40 people living in the Nantwich area and surrounding villages.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
The service was exceptionally caring with the delivery of care and support to people.
Read the rest of CQC's summary
People's visits were planned to take place at specific times and staff arrived when scheduled. Robust procedures were in place for the recruitment of staff. People had a care plan that detailed their needs and wishes around their support. Identified risks to people were considered and minimised wherever possible.
People felt safe using the service and procedures were in place to protect people from the risk of abuse. Procedures were in place for the management of medicines.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by a staff team who received training and support for their role. People told us that staff were caring and respected their privacy and dignity. Their comments included, "They are all so kind and genuinely care"; "They are definitely kind and caring and mean it!"; "I really needed the carers when [name] passed away and they comforted me and helped me get through it" and "I couldn't have more thoughtful carers."
Infection control procedures were in place to minimise the risk of the spread of infection.
People's needs and choices were assessed prior to receiving support from the service. People were supported with their health and dietary needs when required as part of their care plan.
People were supported by staff who knew them well and were aware of who to speak with if they were not happy about the service they had received.
Systems were in place to review and monitoring the service people received.
People spoke positively about the service. Their comments included, "They do so much more for me than I would expect"; "I am very happy with the service I receive" and "They are fantastic and can't do enough."
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Sarah Castelow
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 31 December 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Cheshire Homecare Ltd
- Ownership type
- Organisation
- Companies House number
- 11682422 (opens Companies House)
Getting help from Cheshire East Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Cheshire East Council
- Ask for a care needs assessment
- Phone: 0300 123 5010. Out-of-hours emergencies: 0300 123 5022
- Support for carers
- Paying for care: Cheshire East Council
Checked on the council's website, November 2026.
Common questions
- Does SureCare Central Cheshire provide nursing care?
- The Care Quality Commission's register does not list nursing care for SureCare Central Cheshire.
- When was SureCare Central Cheshire last inspected?
- The Care Quality Commission's latest rating for SureCare Central Cheshire was published on 31 December 2021.
- Who runs SureCare Central Cheshire?
- SureCare Central Cheshire is run by Cheshire Homecare Ltd.
- What is SureCare Central Cheshire's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 31 December 2021.
Contact
- Phone
- 01270 667288
- Address
- Regent House, Princes Court,, Beam Heath Way, Nantwich, CW5 6PQ Map (opens Google Maps)
Compare nearby
- G Cheshire Rural Care Good, less than 0.1 miles away
- G South Cheshire Senior Care Ltd Good, less than 0.1 miles away
- – The Maltings 98-100, Wilderspool Causeway, Warrington, Cheshire WA4 6PU. Not yet rated, 0.3 miles away
- G Helping Hands Nantwich Good, 0.7 miles away
- O Right at Home South Cheshire Outstanding, 0.8 miles away