Helping Hands Nantwich
- Home care
- Dementia care
- Registered since 2021
- Nantwich, Cheshire East, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
50 of 65
rated home care services in Cheshire East are rated Good, like this one.
Helping Hands Nantwich: inspection record
Rated Good in November 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- O Right at Home South Cheshire Outstanding, 0.3 miles away
- O Richmond Village Nantwich DCA Outstanding, 0.7 miles away
- G South Cheshire Senior Care Ltd Good, 0.7 miles away
- G Cheshire Rural Care Good, 0.7 miles away
- G SureCare Central Cheshire Good, 0.7 miles away
About the service
From the Care Quality Commission's inspection report published 2 November 2022. Quoted under the Open Government Licence.
Helping Hands Nantwich is a domiciliary care agency. The service provides personal care to people living in their own houses and flats. It provides a service to adults some of whom have physical disabilities, mental health needs and are living with dementia. At the time of our inspection 11 were receiving support with personal care from the service.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
People and their relatives were positive about the care and support they received. People told us they felt safe with staff and systems were in place to help safeguard people from risk of abuse.
Read the rest of CQC's summary
The service continued to recruit staff and the provider had introduced a new strategy to support effective recruitment. Staff were recruited safely. There were enough staff to meet people's care needs. People told us they were supported by familiar staff who usually arrived as expected. Staff were suitably trained and supervised.
People were complimentary about the way they were supported and told us they were treated with dignity and respect. People's choices and wishes were taken into account.
Systems were in place to ensure people received their medicines safely. People were protected from the risk of infection.
Staff developed personalised support plans, following an assessment. People and their relatives were involved in this process Staff undertook risk assessments to ensure potential risks to people were identified and they received safe care. However, in some cases, risk assessments would benefit from further details about the nature of the risk and its management, to help further guide staff.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service was well-led. The registered manager since coming into post had focused on improving communication and was working through an action plan to help develop the service. They were responsive to any issues raised during the inspection and took immediate action to address these. Staff were supported, and effective systems were in place to monitor the quality of the service. The provider sought people's feedback to help develop the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Hannah Crompton
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 2 November 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Midshires Care LimitedBrand: Midshires Care Ltd
- Ownership type
- Organisation
- Companies House number
- 03959933 (opens Companies House)
Midshires Care Limited runs 151 services in England, 24 of them in the North West. 131 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 17 have no rating yet.
Other services run by Midshires Care Limited
- G Helping Hands Accrington Good. Home care, Lancashire
- G Helping Hands Aintree Good. Home care, Liverpool
- G Helping Hands Arnold Good. Home care, Nottinghamshire, East Midlands
- G Helping Hands Barnet Good. Home care, Enfield, London
Getting help from Cheshire East Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Cheshire East Council
- Ask for a care needs assessment
- Phone: 0300 123 5010. Out-of-hours emergencies: 0300 123 5022
- Support for carers
- Paying for care: Cheshire East Council
Checked on the council's website, November 2026.
Common questions
- Does Helping Hands Nantwich provide nursing care?
- The Care Quality Commission's register does not list nursing care for Helping Hands Nantwich.
- When was Helping Hands Nantwich last inspected?
- The Care Quality Commission's latest rating for Helping Hands Nantwich was published on 2 November 2022.
- Who runs Helping Hands Nantwich?
- Helping Hands Nantwich is run by Midshires Care Limited. It runs 151 services in England, 24 of them in the North West.
- What is Helping Hands Nantwich's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 2 November 2022.
Contact
- Phone
- 01270 449680
- Address
- 56 Hospital Street, Nantwich, CW5 5RP Map (opens Google Maps)
Compare nearby
- O Right at Home South Cheshire Outstanding, 0.3 miles away
- O Richmond Village Nantwich DCA Outstanding, 0.7 miles away
- G South Cheshire Senior Care Ltd Good, 0.7 miles away
- G Cheshire Rural Care Good, 0.7 miles away
- G SureCare Central Cheshire Good, 0.7 miles away