South Cheshire Senior Care Ltd

People were supported with their medicines if required, by trained and competent staff. Care plans held enough information for support staff to meet people's individual needs.

People were supported to maintain their health and wellbeing where possible. Staff worked closely with health and social care professionals to meet people's needs.

Risks to people's safety were assessed and monitored and people had individual risk assessments in place.

People had their communication needs assessed. Staff understood individual communication styles. Information could be made available in accessible formats, such as, large print, easy read and pictorial.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People described how staff respected their privacy and dignity and also promoted their independence. People told us staff were kind and caring.

Staff wore PPE (Personal protective equipment) in accordance with good practice guidelines and ample supplies were available. Staff had received training in infection prevention and control.

Staff had a good understanding of how to protect people from poor care and abuse. They described the actions they would take to keep people safe and were confident any concerns raised would be promptly acted upon.

People and their relatives had been involved in the development of their person-centred care plans. Care plans were personalised and included information of people's routines, life history, healthcare needs and preferences.

Right Culture: The provider and registered manager had developed a positive culture. People supported, relatives and staff all spoke positively about the service.

People and their relatives participated in the review of their care plans and the support they received.

A governance system was in place that included audits of all key areas of the service. This information was used to develop the service.

Staff spoke positively about the registered manager and office team. They told us they felt well supported.

Staff demonstrated a desire to make a positive difference to people's lives through the support they offered. Staff spent time speaking to people and getting to know them.