De Vere Care Partnership

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Staff supported people with medicines and their competency was assessed to check they did so safely. Staff had the necessary skills and training to provide care to people in their own homes.

There was a procedures for reporting incidents and accidents to review and learn lessons. We made a recommendation for the provider to review their reporting forms for incidents because they were used by the previous provider and were out of date.

Staff followed infection control procedures and people were protected from the risk of infections, such as COVID-19.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's consent was sought when care was provided to them and they were given choices to ensure they had control of their care.

Assessments of people's needs were completed before they started using the service. Staff supported people to access health care services and supported them to eat and drink the food they preferred. Staff

told us they were supported by the registered manager and received supervision to discuss their performance.

People and relatives told us staff were respectful, caring and supported them to maintain their independence. People's privacy, dignity, human rights and equality and diversity characteristics were respected. People and relatives were able to express their views about the care provided.

Care plans recorded people's needs and preferences and they received person-centred care. People's communication needs and preferences were understood by staff. There was a procedure for complaints and the management team responded to them appropriately. People receiving end of life care and support, had their wishes respected.

The provider promoted a positive culture and service that was person-centred. People, relatives and staff told us the service was well-led. Staff and managers were aware of their responsibilities. There were quality assurance systems in place for the provider to continuously improve the service and learn lessons when things went wrong.

The provider gathered feedback from people and relatives. The service worked in partnership with other organisations to benefit people using the service and support staff.