Happy Care
- Home care
- Dementia care
- Registered since 2019
- Central Bristol, Bristol, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection improved it from Requires improvement to Good.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
47 of 49
rated home care services in Bristol are rated Good, like this one.
Happy Care: inspection record
Rated Good in January 2023, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Chase Home Care Limited Not yet rated, 0.2 miles away
- G Bristol BBA Care Limited Good, 0.3 miles away
- G Citywide Care Agency- Bristol Good, 0.3 miles away
- G Greatful Care Good, 0.3 miles away
- – H&M Care Agency Ltd - Bristol Not yet rated, 0.3 miles away
About the service
From the Care Quality Commission's inspection report published 19 January 2023. Quoted under the Open Government Licence.
Happy Care is a domiciliary care agency providing personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there were 22 people receiving personal care.
What inspectors found
People experienced a service that was exceptional in its leadership. The registered manager and staff frequently went above and beyond the expectations of their role to ensure people were safe and well supported. This included providing care outside of scheduled visits on occasion when the person had no other means of support. There were regular lines of communication in place so that any issues or concerns were identified promptly, and action taken to improve. Staff felt valued and appreciated and the leadership of the service gave outstanding support to ensure they were in a position to carry out their roles effectively. This included providing transport to get to work.
Read the rest of CQC's summary
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People using the service were safe. Since our last inspection, improvements had been made to the recruitment process. Staff were kind, caring and well trained so that people were able to build good relationships and feel safe. There were sufficient staff to ensure people's needs were met. Support with medicines was given when required in line with people's assessed needs.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Axmed Carab
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 19 January 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Happy Care Ltd
- Ownership type
- Organisation
- Companies House number
- 9584612 (opens Companies House)
Getting help from Bristol City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Bristol City Council
- Ask for a care needs assessment
- Phone: 0117 922 2700
- Contact adult social care online
- Support for carers
- Paying for care: Bristol City Council
Checked on the council's website, November 2026.
Common questions
- Does Happy Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Happy Care.
- When was Happy Care last inspected?
- The Care Quality Commission's latest rating for Happy Care was published on 19 January 2023.
- Who runs Happy Care?
- Happy Care is run by Happy Care Ltd.
- What is Happy Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 19 January 2023.
Contact
- Phone
- 0117 336 4947
- Address
- 122 Grosvenor Road, Bristol, BS2 8YA Map (opens Google Maps)
Compare nearby
- – Chase Home Care Limited Not yet rated, 0.2 miles away
- G Bristol BBA Care Limited Good, 0.3 miles away
- G Citywide Care Agency- Bristol Good, 0.3 miles away
- G Greatful Care Good, 0.3 miles away
- – H&M Care Agency Ltd - Bristol Not yet rated, 0.3 miles away