UK Specialist Care Ltd
Home care, Harrow
Requires improvement
Rated on
Rating from the Care Quality Commission.
UK Specialist Care Ltd: inspection record
Rated Requires improvement in June 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Rated Requires improvement in June 2025.
The latest rating was published 16 months ago.
How it compares locally
- One of 4 Requires improvement home care services in Harrow, out of 54 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 25 June 2025 (assessment visit 2 July 2024). Quoted under the Open Government Licence.
UK Specialist Care Ltd is a domiciliary care agency registered to provide personal care to people in their own homes. The service provides support to people of all ages and different abilities. At the time of assessment, the service provided care to 3 people who received personal care.
Assessment activity started on 28 August 2024. This was the first assessment of the service. We looked at 5 key questions: Safe, Effective, Caring, Responsive and Well-led.
Read the full summary
During the assessment we found 3 breaches of regulation in relation to safe care and treatment. Care plans were in place to support people to manage risks but we found that risk assessments lacked detail and required further detail, so risks were managed effectively. Care plans and risk assessments were not regularly reviewed and there was no evidence of people being involved in the planning of their care. The provider’s governance systems had not identified or addressed the areas of improvement we found during this inspection. Although we found these concerns there were enough staff with the right skills, qualifications and experience. The registered manager made sure staff received training and regular support to maintain high-quality care. We have asked the provider for an action plan in response to the concerns found at this assessment.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first inspection for this service. This key question has been rated good .
This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first inspection for this service. This key question has been rated good.
Good: This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.
This is the first inspection for this service. This key question has been rated good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
No rating
Responsive – this means we looked for evidence that the service met people’s needs. This is the first inspection for this service. This key question has been rated requires improvement. This meant people’s needs were not always met.
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first inspection for this service. This key question has been rated requires improvement.
This meant the provider did not always support the delivery of high-quality, person-centred care.
Questions to ask the service
- Responsive was rated Requires improvement on 25 June 2025. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 25 June 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Contact and registration details
| Address | Devonshire House, 582 Honeypot Lane, Stanmore, HA7 1JS |
|---|---|
| Neighbourhood | Stanmore, Harrow |
| Phone | 07742 383122 |
| Registered manager | Paulette Francis |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | UK Specialist Care Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 11777598 (opens Companies House) |
Nearest alternatives
- G Best Care 4 U Stanmore Home care, less than 0.1 miles awayGood
- – Heritage Care Place Home care, less than 0.1 miles awayNo overall rating
- G Nisacraftcare Home care, less than 0.1 miles awayGood
- RI Three Counties Care Services Ltd Home care, less than 0.1 miles awayRequires improvement
- G Silver Oak Care Ltd Home care, 0.1 miles awayGood
Getting help from London Borough of Harrow
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Harrow
- Ask for a care needs assessment
- Phone: 020 8901 2680. Email ahadults@harrow.gov.uk
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Harrow
Checked on the council's website, November 2026.
Common questions
- Does UK Specialist Care Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for UK Specialist Care Ltd.
- When was UK Specialist Care Ltd last inspected?
- The Care Quality Commission's latest rating for UK Specialist Care Ltd was published on 25 June 2025.
- Who runs UK Specialist Care Ltd?
- UK Specialist Care Ltd is run by UK Specialist Care Ltd.
- What is UK Specialist Care Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 25 June 2025.