Nisacraftcare

Nisacraft Care is a domiciliary care service providing personal care to people living in their own homes. This includes older people, people with dementia, people with a physical disability, learning disabilities or autistic spectrum disorder and mental health. At the time of our inspection there were 11 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People were safe and protected from avoidable harm. There were processes in place to safeguard people from abuse. Staff knew how to report any concerns to the risk of abuse. Risks to people's health, safety and well-being were assessed and support developed to remove or reduce the risk. People received their medicines as prescribed. Staff had access to appropriate Personal Protective Equipment (PPE) such as face masks and disposable gloves and aprons when required. People were supported by staff who had been safely recruited.

People's care needs were assessed and reviewed. Staff completed training to know how to care for people effectively. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.