24 Fortune Gate

Right support: Staff supported people using person centred guidance. They had engaged with specialist professionals where appropriate to develop plans to meet people's specific needs. The provider had recruited staff who were able to communicate with people using languages they understood.

Right care: People's care plans and risk assessments were person centred and had been updated to reflect changes in their needs. People were treated with dignity and respect. Staff were provided with guidance on meeting people's communication, behavioural and cultural needs and preferences. People were treated with dignity and respect. We observed staff engaging positively with people and asking for consent.

Right culture: The provider had ensured staff were provided with the support and tools they required to ensure people's needs and preferences were met. There was evidence that family members and others were engaged in people's support where they were unable to make decisions for themselves.

People's medicines were safely managed. People were protected from preventable risk, including risk of infection.

Staff were safely recruited and received the training, supervision and support to enable them to meet people's assessed needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems at the home supported this

practice.

The provider had undertaken regular quality assurance monitoring to ensure the home was meeting regulatory standards and best practice.