Family Support Care Limited

This was a responsive inspection to follow up on concerns raised about the service in relation to staff training, however we did not find evidence to support these concerns.

Detailed information was in place to help staff understand how people liked to be supported and how risks were managed. People were supported in a person-centred way and were supported to do activities they enjoyed doing and try new things. For example, one person wanted a job, and the provider was supporting the person to get work experience.

Staff development and wellbeing was supported by the provider. Staff told us they felt fully supported by the provider and spoke positively about their role. Staff told us they and were given regular opportunities to speak with the management team about their role or any concerns.

Staff had received training identified by the provider to meet people’s needs and were offered opportunities to undertake training to further their career in health and social care if they wished.

The provider told us they were in the process of training the senior team to increase their confidence and competence and undertake management tasks.

The provider had systems in place to regularly review the service and identify areas to improve, and this included regular oversight of staff practice through unannounced spot checks in people’s homes.

We identified some shortfalls in staff employment checks and notifying CQC about an incident. The provider took prompt action and sent CQC assurances about these shortfalls. Additionally, we received mixed feedback from social care professionals about how the service worked with them.