Thorncliffe Home Care

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People felt safe using the service. Staff knew about the provider's safeguarding and whistle blowing procedures including how to report concerns.

Staff were punctual and reliable. The provider followed safe recruitment processes when recruiting new staff.

Medicines were managed safely. Incidents and accidents were thoroughly investigated.

Staff were well supported and received the training they needed. Staff supported people to have enough to eat and drink in line with their needs and wishes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's needs had been assessed to identify their care needs and preferences. The assessment was used to develop personalised care plans. People knew how to raise concerns and felt able to do so if required.

The provider had a structured approach to quality assurance which included checks of people's care. People and staff said the service was managed well and management were approachable. People and staff could share their views about the service and these were listened to.