Diamond Care and Support
- Home care
- Dementia care
- Registered since 2019
- Central Sunderland, Sunderland, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
30 of 32
rated home care services in Sunderland are rated Good, like this one.
Diamond Care and Support: inspection record
Rated Good in May 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- O Blue Ribbon Community Care (Tyne and Wear) Outstanding, less than 0.1 miles away
- G Comfort Call - Sunderland Good, less than 0.1 miles away
- G Helping Hands Sunderland Good, less than 0.1 miles away
- G Thorncliffe Home Care Good, less than 0.1 miles away
- – ProClass Healthcare Solutions Limited - Main Office Not yet rated, 0.1 miles away
About the service
From the Care Quality Commission's inspection report published 15 May 2021. Quoted under the Open Government Licence.
Diamond Care and Support is a domiciliary care agency providing personal care and support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of inspection 35 people were receiving personal care.
What inspectors found
People and relatives we spoke with gave positive feedback about the service and the staff team. Their comments included, "Staff go above and beyond what they are supposed to do" and "Staff are very kind and caring." Staff genuinely cared for the people they provided care to and had built positive relationships with their relatives.
Read the rest of CQC's summary
People were supported by a regular staff team who had the relevant training and qualifications to safely support people. There were enough staff to safely support people. Staff encouraged people's independence and helped people to maintain social relationships.
Risks people may face were fully identified and mitigated. Medicines were safely managed, and the service worked in partnership with other health care professionals to make sure people received a continuous level of support. People had person centred care plans which were created from holistic assessments of people's needs.
Staff had a positive relationship with the registered manager and felt able to provide feedback regularly about the service. The quality and assurance systems in place allowed for effective monitoring of the service by the registered manager and provider.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 15 May 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Mrs Susan Hutchinson
- Ownership type
- Individual
Getting help from Sunderland City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Sunderland City Council
- Ask for a care needs assessment
- Phone: 0191 520 5552, Monday to Friday 8.30am to 5pm
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Diamond Care and Support provide nursing care?
- The Care Quality Commission's register does not list nursing care for Diamond Care and Support.
- When was Diamond Care and Support last inspected?
- The Care Quality Commission's latest rating for Diamond Care and Support was published on 15 May 2021.
- Who runs Diamond Care and Support?
- Diamond Care and Support is run by Mrs Susan Hutchinson.
- What is Diamond Care and Support's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 15 May 2021.
Contact
- Phone
- 0191 516 6223
- Address
- Suite F1, Slipway, Business & Innovation Centre, Wearfield, Sunderland Enterprise Park, Sunderland, SR5 2TA Map (opens Google Maps)
Compare nearby
- O Blue Ribbon Community Care (Tyne and Wear) Outstanding, less than 0.1 miles away
- G Comfort Call - Sunderland Good, less than 0.1 miles away
- G Helping Hands Sunderland Good, less than 0.1 miles away
- G Thorncliffe Home Care Good, less than 0.1 miles away
- – ProClass Healthcare Solutions Limited - Main Office Not yet rated, 0.1 miles away