Helping Hands Sunderland
- Home care
- Dementia care
- Registered since 2021
- Central Sunderland, Sunderland, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
30 of 32
rated home care services in Sunderland are rated Good, like this one.
Helping Hands Sunderland: inspection record
Rated Good in August 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- O Blue Ribbon Community Care (Tyne and Wear) Outstanding, less than 0.1 miles away
- G Comfort Call - Sunderland Good, less than 0.1 miles away
- G Diamond Care and Support Good, less than 0.1 miles away
- G Thorncliffe Home Care Good, less than 0.1 miles away
- – ProClass Healthcare Solutions Limited - Main Office Not yet rated, 0.1 miles away
About the service
From the Care Quality Commission's inspection report published 20 August 2022. Quoted under the Open Government Licence.
Helping Hands Sunderland is a domiciliary care agency providing personal care to people in their own homes. At the time of our inspection there were 30 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People and their relatives were overwhelmingly positive about the care they received. One person said, "I have every confidence in the ability of the staff who come, and I trust them."
Read the rest of CQC's summary
Care plans were detailed and included risks assessments. Medicines were managed safely. People were safeguarded from abuse. Effective infection prevention and control systems were in place.
Care was personalised and responsive to people's needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff received regular training, supervision and appraisal. Staff worked with external professionals to ensure people received the support they needed. The registered manager and provider had effective governance systems in place. Feedback was regularly sought and acted on. Lessons were learnt and shared with staff.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Courtney Winn
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 20 August 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Midshires Care LimitedBrand: Midshires Care Ltd
- Ownership type
- Organisation
- Companies House number
- 03959933 (opens Companies House)
Midshires Care Limited runs 151 services in England, 7 of them in the North East. 131 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 17 have no rating yet.
Other services run by Midshires Care Limited
- G Helping Hands Accrington Good. Home care, Lancashire, North West
- G Helping Hands Aintree Good. Home care, Liverpool, North West
- G Helping Hands Arnold Good. Home care, Nottinghamshire, East Midlands
- G Helping Hands Barnet Good. Home care, Enfield, London
Getting help from Sunderland City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Sunderland City Council
- Ask for a care needs assessment
- Phone: 0191 520 5552, Monday to Friday 8.30am to 5pm
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Helping Hands Sunderland provide nursing care?
- The Care Quality Commission's register does not list nursing care for Helping Hands Sunderland.
- When was Helping Hands Sunderland last inspected?
- The Care Quality Commission's latest rating for Helping Hands Sunderland was published on 20 August 2022.
- Who runs Helping Hands Sunderland?
- Helping Hands Sunderland is run by Midshires Care Limited. It runs 151 services in England, 7 of them in the North East.
- What is Helping Hands Sunderland's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 20 August 2022.
Contact
- Phone
- 0191 500 8914
- Address
- Unit 57, Business & Innovation Centre, Wearfield, Sunderland Enterprise Park, Sunderland, SR5 2TA Map (opens Google Maps)
Compare nearby
- O Blue Ribbon Community Care (Tyne and Wear) Outstanding, less than 0.1 miles away
- G Comfort Call - Sunderland Good, less than 0.1 miles away
- G Diamond Care and Support Good, less than 0.1 miles away
- G Thorncliffe Home Care Good, less than 0.1 miles away
- – ProClass Healthcare Solutions Limited - Main Office Not yet rated, 0.1 miles away