EMI-Care UK

Not everyone who used the service received personal care. The CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's likes, dislikes and preferences were considered and respected. This included any cultural or faith- based requests. Staff completed training in line with Skills for Care guidance. People were encouraged to eat and drink to prevent dehydration and malnutrition. The service worked proactively with other healthcare professionals and organisations. The service was compliant with the provisions of the Mental Capacity Act 2005.

People received compassionate care from a small group of staff, which included the management team. The service's staff were advocates for people and stood up for their rights. This included ensuring people's choices were respected by others. People were involved in their care planning, and social workers were included if needed. People's privacy and dignity were respected.

Care plans were sufficient and contained person-centred information. Staff recorded information in a holistic way, including social and emotional or psychological aspects. People's communication techniques were assessed, and where needed adjustments were made. There was a suitable complaints process in place and the registered manager knew how to manage any day-to-day concerns.

People received support from a well-led service. There were appropriate aims and objectives for the service. There was a positive workplace culture. The service operated in an open and honest way. Quality improvement was continuous, including updates to care documentation, using technology and recruiting extra staff. The service had a good connection with local social workers and the local authority. The management team ensured good communication with people and the staff.

People were supported to have maximum choice and control of their lives and staff supported them in the

least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports the CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. People were treated as partners in their care, and provided the opportunity to have a say in how their support was provided by the service. People had choices in their support package and could make changes based on their preferences. The management team demonstrated a positive approach to people living with learning disabilities or autism. On occasions, they acted as advocates for them to ensure they received high quality care.