Thames Care
- Home care
- Dementia care
- Registered since 2012
- Woodley, Wokingham, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2016.
9 years
since the latest rating was published. A rating this old may not show how the service is today.
25 of 31
rated home care services in Wokingham are rated Good, like this one.
Thames Care: inspection record
Rated Good in April 2018.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Guardian Angel Carers, Reading Not yet rated, less than 0.1 miles away
- G One Day At A Time Home Care Ltd Good, 0.5 miles away
- G EMI-Care UK Good, 0.6 miles away
- RI Hearten UK Ltd Requires improvement, 0.9 miles away
- G Endless Love Healthcare Services Ltd Good, 0.9 miles away
What inspectors found
From the Care Quality Commission's inspection report published 18 April 2018. Quoted under the Open Government Licence.
This inspection took place on 13 and 14 March 2018 and was announced. Thames Care is a Domiciliary Care Agency, it provides personal care to people with a variety of needs living in their own homes. At the time of inspection the service was delivering personal care to fifty-two people living in their own homes.
Read the rest of CQC's summary
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
At our last inspection we rated the service Good. At this inspection we found the evidence continued to support the rating of Good. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.
People told us they felt safe. Staff received appropriate training in safeguarding and understood their responsibilities in relation to protecting people. The service had systems in place to notify the relevant authorities in the event of a safeguarding concern.
People had their needs assessed and received appropriate person centred care that was individualised to their specific needs. Staff were aware of their responsibilities to ensure people's rights were promoted. People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.
People were supported by staff who were knowledgeable about their needs and provided support with compassion and kindness. People received high quality care that was personalised and met their needs effectively. People were treated with respect and their privacy and dignity were promoted.
Staff felt the management was very supportive and they had good communication. The service had quality assurance systems in place to monitor the running of the service and improve the quality of the service being delivered
We have made a recommendation that the provider review people's communication needs in line with the Accessible Information Standard (AIS)
Further information is in the detailed findings below
The five questions we ask about services and what we found
Questions to ask the service
- The last rating is 9 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Christopher Spenceley
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 18 April 2018. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Interim-Direct LimitedBrand: Right at Home
- Ownership type
- Organisation
- Companies House number
- 06406370 (opens Companies House)
Getting help from Wokingham Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Wokingham Borough Council
- Ask for a care needs assessment
- Phone: 0300 365 1234
- Contact adult social care online
- Support for carers
- Paying for care: Wokingham Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Thames Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Thames Care.
- When was Thames Care last inspected?
- The Care Quality Commission's latest rating for Thames Care was published on 18 April 2018.
- Who runs Thames Care?
- Thames Care is run by Interim-Direct Limited.
- What is Thames Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 18 April 2018.
Contact
- Phone
- 0118 327 6961
- Address
- Unit 6, Parkside Business Park, Headley Road, Woodley, Reading, RG5 4JB Map (opens Google Maps)
Compare nearby
- – Guardian Angel Carers, Reading Not yet rated, less than 0.1 miles away
- G One Day At A Time Home Care Ltd Good, 0.5 miles away
- G EMI-Care UK Good, 0.6 miles away
- RI Hearten UK Ltd Requires improvement, 0.9 miles away
- G Endless Love Healthcare Services Ltd Good, 0.9 miles away