Hearten UK Ltd

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People were supported by staff to be involved in decisions about their care and support. People received personalised care and support tailored to their needs and preferences. People had their own small staff team who they knew and trusted. Staff advocated for people.

Right Care People's care and support plans did not always contain sufficiently detailed and accurate information and had not been regularly reviewed.

People received kind and compassionate care. Staff respected and promoted people's privacy and dignity. They understood and responded to people's individual needs.

Right culture People had control over their lives because of the ethos, values, attitudes and behaviours of the management and staff.

People and those important to them were involved in planning their care.