SureCare Leicester

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection 20 people were receiving personal care.

Risks to people's safety were assessed and people were protected against avoidable harm, abuse, neglect and discrimination.

People received support from staff that were suitably recruited. Staff received induction training and on- going refresher training to keep their knowledge and skills up to date. Where the provider took the responsibility, people were supported with their medicine's by staff that had received training on medicines administration and had their competency to safely administer medicines assessed.

People felt reassured and safe as staff followed government guidance on COVID-19. Staff followed infection prevention control (IPC) best practice, in relation to reducing the risks of infection spread, wearing personal protective equipment (PPE) and following good hand hygiene. Staff had access to enough supplies of PPE equipment.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with respect and compassion. Staff encouraged people to maintain their independence and do as much for themselves as possible.

People and their relatives knew how to raise a complaint and said they would feel confident to do so. Records showed the provider had responded appropriately to complaints. The provider welcomed critical feedback, which was used to drive improvement of the service.

Staff spoke positively of the support they received from the registered manager and provider who often worked alongside them.

The registered manager and provider understood their legal obligations. They had notified CQC of reportable events as required to do so by law. The provider worked with other healthcare professionals to continuously drive improvements at the service.