Salisbury and Romsey Care Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's risks had been identified and guidance to staff demonstrated how to reduce risk and keep people safe.

People received their medicines as prescribed, staff were trained in medicines management and administration.

People were supported by a regular staff team, this enabled trusting relationships to develop. There were enough staff to meet people's needs and they had been recruited safely.

People's care and support plans were individualised and included life history their preferences and abilities. Staff enjoyed working with people and were proud of the care they delivered.

People's dignity and privacy were promoted and maintained. People told us how kind and caring the staff were and that they enjoyed the visits and support.

The service was well managed. Staff felt confident and were well supported. People and their relatives knew how to raise concerns if required and were very satisfied with the care provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.