Wessex Care Community Services

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Right Support: People had support that met their needs from a consistent team of care staff. Policies and procedures were in place for staff to work safely and in a person-centred way. Risk management systems were in place and regularly reviewed so changes could be made when needed.

Right Care: People had care that reflected their preferences and wishes. They knew their care workers well and felt comfortable and safe receiving support. There were enough staff available to carry out timely scheduled visits and people told us staff never missed a visit. Staff had been recruited safely.

People had their medicines as prescribed and staff had training on how to administer medicines safely. Staff had training on safeguarding and understood how to keep people safe from avoidable harm.

Right Culture: Staff told us there was an open, inclusive culture which meant they felt safe to raise any concern or share their ideas. Communication was good and we were told there was good teamwork. People, relatives and staff all thought the service was well managed, they felt able to approach the management at any time.

Quality monitoring systems were in place which helped monitor and improve quality and safety. Incidents

and accidents were recorded and reviewed, and staff worked in partnership with healthcare professionals where needed. All people and relatives we spoke with told us they would recommend this service to others.