BCP Supported Living Service

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

The provider sought feedback on the service it provided, this information and outcomes were used to drive improvement. People felt involved in the service and this supported them to have opportunities in their local community and services. Leadership was visible and the feedback was positive about the management of the service. Staff felt appreciated in their role and were proud to work at the service. The service had made good links with the local and wider community.

Right Support There were enough staff to meet the needs of the service. Recruitment processes were in place to ensure staff had the necessary checks before starting work with the service. There was a significant and sustained improvement with staff training. The service offered a wide range of subjects, ensuring staff had the necessary information they needed to support people. Competency assessments meant staff applied their training safely. People were protected from avoidable harm by a staff team who knew how to raise safeguarding concerns, both within the service and outside. Staff told us they were confident their concerns would be acted upon by the registered manager.

Risks to people had been identified, assessed and actions taken to reduce them, this included environmental risks. Staff knew people well and risk assessments covered all aspects of their daily care,

support and outside of their home. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to access environmental improvements and the registered manager and provider were in continual communication with the housing provider.

Right Care People, relatives, and staff told us people were safe in the care and support provided by BCP Supported Living Service. Staff knew how to recognise and report concerns, they were confident they would be followed up by the registered manager. Medicines were managed safely, and infection, prevention and control procedures were robust. Recruitment procedures were in place and the necessary checks on staff had been made.

People had access to healthcare services as required. People were supported and encouraged to live full lives and staff ensured their rights were fully respected. Consent was obtained from people and their loved ones involved in supporting them, to make decisions about their lives. Accidents and incidents were recorded, analysed for themes and trends. People and relatives were complimentary about staff support and we observed many kind interactions.