Promises of Care Stoke
- Home care
- Dementia care
- Registered since 2019
- Etruria, Stoke-on-Trent, West Midlands
This service is registered but is not currently providing care.
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
First rated Good in 2021, most recently Requires improvement in February 2023.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
Promises of Care Stoke: inspection record
Rated Requires improvement in February 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: St Dominic's Court (Good, 0.3 miles away) and Cauldon Place (Good, 0.3 miles away).
Nearest home care services:
- – Honorable Care Ltd Not yet rated, less than 0.1 miles away
- – Tender Glove Healthcare Not yet rated, less than 0.1 miles away
- – Uniquee Healthcare Services Not yet rated, less than 0.1 miles away
- G St Dominic's Court Good, 0.3 miles away
- G Cauldon Place Good, 0.3 miles away
About the service
From the Care Quality Commission's inspection report published 4 March 2023. Quoted under the Open Government Licence.
Promises of Care is a domiciliary care service providing personal care and support to people living in their own homes. At the time of our inspection there were 15 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
In response to the governance and auditing concerns raised during the last inspection, the provider developed a new care co-coordinator role to assist with the monitoring and auditing processes. The registered manager was keen to develop a culture of improvement, partnership working and transparency.
Read the rest of CQC's summary
The provider monitored the quality of care and support provided to people, involving the person, their families and other professionals as appropriate.
The provider completed regular audits of the care plans, risk assessments and medicine administration. Improvement were identified and acted upon in a timely manner.
Registration details
- Registered manager
- Sithembiso Tshuma
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 4 March 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Promises of Care Limited
- Ownership type
- Organisation
- Companies House number
- 09107662 (opens Companies House)
Promises of Care Limited runs 2 services, all in the West Midlands. 1 is rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Promises of Care Limited
- G Promises of Care Good. Home care, Wolverhampton
Getting help from Stoke-on-Trent City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Stoke-on-Trent City Council
- Ask for a care needs assessment
- Phone: 0800 561 0015, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Stoke-on-Trent City Council
Checked on the council's website, November 2026.
Common questions
- Does Promises of Care Stoke provide nursing care?
- The Care Quality Commission's register does not list nursing care for Promises of Care Stoke.
- When was Promises of Care Stoke last inspected?
- The Care Quality Commission's latest rating for Promises of Care Stoke was published on 3 February 2023.
- Who runs Promises of Care Stoke?
- Promises of Care Stoke is run by Promises of Care Limited. It runs 2 services, all in the West Midlands.
- What is Promises of Care Stoke's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 3 February 2023.
Contact
- Phone
- 0330 133 1567
- Address
- Winton House, Stoke Road, Stoke-on-trent, ST4 2RW Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: St Dominic's Court (Good, 0.3 miles away) and Cauldon Place (Good, 0.3 miles away).
Nearest home care services:
- – Honorable Care Ltd Not yet rated, less than 0.1 miles away
- – Tender Glove Healthcare Not yet rated, less than 0.1 miles away
- – Uniquee Healthcare Services Not yet rated, less than 0.1 miles away
- G St Dominic's Court Good, 0.3 miles away
- G Cauldon Place Good, 0.3 miles away