Promises of Care

At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Some people experienced inconsistency in the timings of their support calls. People were supported by staff who knew how to identify and report concerns and there were systems in place to safeguard people from harm. Risks were assessed and management safely and people received their medicines as prescribed. Staff follow guidance to reduce the risk of cross infection and PPE was available for their use. Staff had been safely recruited.

People's needs were assessed prior to them receiving care. Staff received training to ensure they were able to meet people's needs. People were supported to manage and maintain their health. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives spoke positively about how they were treated by staff. People felt staff supported them with kindness and dignity.

People received care in line with their current needs. Any changes to people's needs were recorded in care plans and shared with staff to ensure people received responsive care. People's communication needs had been considered and staff were aware of how to support people's communication so they were able to express their views and experiences. People knew how to raise concerns and there was a complaints process in place which included learning from concerns and events.

People, relatives, and staff had been asked for their feedback about their experiences. The management

team then took action to address any concerns raised about people's care and support. Improvements had been made to the governance arrangements which meant management oversight had increased which had improved the quality of care people received. Staff and the management team worked in partnership with other agencies to ensure people's need were met.