Families Care
- Home care
- Dementia care
- Registered since 2019
- Leek, Staffordshire, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
74 of 94
rated home care services in Staffordshire are rated Good, like this one.
Families Care: inspection record
Rated Good in August 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Person Centred Services Limited Good, 0.6 miles away
- G A.S.P.E.C.T.S Office Good, 0.7 miles away
- G Home Instead Leek and Moorlands Good, 0.9 miles away
- – Leek Moorlands Hospital Not yet rated, 1 mile away
- – Gold Care RSL Limited Not yet rated, 2.1 miles away
About the service
From the Care Quality Commission's inspection report published 23 August 2022. Quoted under the Open Government Licence.
Families Care is a domiciliary care agency. The service provides personal care to people with dementia, older people, younger adults and people with physical disabilities. At the time of our inspection there were 24 people using the service.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
People were kept safe. Policies were in place and staff knew how to keep people safe. There were enough safely recruited staff. People received medicines safely by trained staff. People were kept safe from the risk of infection by staff wearing suitable Personal Protective Equipment (PPE) and lessons were learned when things went wrong.
Read the rest of CQC's summary
People had care plans which were reviewed regularly and adjusted in line with people's needs. Staff received training. People were supported to have enough food and drink in line with their assessed needs. Staff worked closely with other organisations.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were treated with dignity, respect and kindness. People were involved in their care and felt listened to by staff and the manager. Staff promoted people's independence.
People's care plans were electronic and personalised and detailed. Staff accessed these while in people's homes and could record any changes immediately. Complaints were dealt with appropriately by the manager. People who were receiving end of life care were supported by staff who had completed specialised end of life training and they worked with family and health professionals to ensure people were comfortable at this time.
People and staff felt the manager was supportive and approachable and felt confident issues would be dealt with appropriately. There were systems in place to support the manager to identify issues and these would then be dealt with promptly. The service worked in partnership with health and social care organisations.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 23 August 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Mrs Paula Ann Shepherd
- Ownership type
- Individual
Getting help from Staffordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Staffordshire County Council
- Ask for a care needs assessment
- Phone: 0300 111 8010, Monday to Friday, 9am to 5pm (except bank holidays)
- Contact adult social care online
- Support for carers
- Paying for care: Staffordshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Families Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Families Care.
- When was Families Care last inspected?
- The Care Quality Commission's latest rating for Families Care was published on 23 August 2022.
- Who runs Families Care?
- Families Care is run by Mrs Paula Ann Shepherd.
- What is Families Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 23 August 2022.
Contact
- Phone
- 01538 398401
- Address
- Unit 3, Paragon House, Barnfield Road Industrial Estate, Leek, ST13 5QG Map (opens Google Maps)
Compare nearby
- G Person Centred Services Limited Good, 0.6 miles away
- G A.S.P.E.C.T.S Office Good, 0.7 miles away
- G Home Instead Leek and Moorlands Good, 0.9 miles away
- – Leek Moorlands Hospital Not yet rated, 1 mile away
- – Gold Care RSL Limited Not yet rated, 2.1 miles away