A.S.P.E.C.T.S Office

The service was able to demonstrate how they were meeting underpinning principles of "Right Support, Right Care, Right Culture.

Right support: Staff supported people's aspirations and goals and assisted them to plan how these would be met. Staff demonstrated a good level of understanding of people's strengths and encouraged people to be independent. People used their local communities with staff support where required. This included using leisure and social facilities.

Right care: People were treated with dignity and respect by staff that cared about them. People were supported to develop and maintain meaningful friendships and relationships. The care delivered was personalised to meet people's individual needs.

Right culture: People and their relatives were encouraged to be involved in how the service was managed. Relatives confirmed that managers regularly engaged with them. Some improvements were required in the provider's systems to ensure the quality and safety of the service including the updating of people's care records.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk