Person Centred Services Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Audits and quality checks were being completed, however some checks needed to be more robust to ensure outcomes could be monitored. People and staff felt the manager was approachable and were confident issues would be dealt with appropriately. Staff felt supported by the registered manager. There was a person-centred, positive and open culture within the service.

People had care plans which were regularly reviewed. Staff received mandatory training, however, not all staff had received specialised training to be able to support all people using the service. People were supported to have enough food and drink in line with their assessed needs. Staff worked in partnership with other agencies.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People were treated with dignity and respect and their independence was promoted by staff. People contributed to their care planning. People had their care plans in a different format if needed. The registered

manager dealt with concerns promptly. People receiving end of life care were supported by suitably trained staff.