Clarity Homecare Bury

People received the care they needed from the service. Staff worked closely and flexibly with other health and care workers to meet people's needs and ensure consistency and continuity of care. Staff received the appropriate training and supervision to help them support people effectively. People received support that gave them maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff knew people well and supported them based on their needs, preferences and choices. Staff developed good working relationships with people and their relatives. The registered manager ensured staff had the time they needed to provide care effectively. The service kept in regular contact with people and their relatives to check they were happy with the service provided.

The service developed personalised care plans that accurately reflected people's needs and preferences. The service assessed people's communication needs and took them into account when planning care. Staff, the people they supported, and relatives could contact the office at any time during working hours and had access to an on-call system outside of office hours. The service invited feedback from a range of sources to and took action to address any concerns identified.

The service promoted high quality, person-centred care and had an open and honest culture. People and their relatives gave positive feedback about all aspects of the service. They described the staff as dedicated, caring and well-trained, and the registered manager as knowledgeable and accessible. Staff seemed happy in their jobs; they found the registered manager very supportive and inspiring. Managers used a range of governance systems, tools and processes to assess the quality of the service and identify areas that needed attention.