Domiciliary Support Team

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Three safeguarding incidents reported to the local authority had not been notified to CQC. This is a legal requirement.

We received positive feedback from people and their relatives about the care provided. They told us care was person centred, people were treated with dignity and respect and staff were kind and caring.

The service was able to demonstrate how they were meeting the underpinning principles of right support, right care and right culture.

Right Support The service gave people care and support in a safe, clean, well equipped, well-furnished and well- maintained environment that met their sensory and physical needs. People were supported by staff to pursue their interests.

Right Care Staff promoted equality and diversity in their support for people. They understood people's cultural needs and provided culturally appropriate care. People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs. The service had enough appropriately skilled staff to meet people's needs and keep them safe.

Right culture Staff knew and understood people well and were responsive, supporting their aspirations to live a quality

life of their choosing. People and those important to them, including advocates, were involved in planning their care. Staff ensured risks of a closed culture were minimised so that people received support based on transparency, respect and inclusivity.