TruCARE UK Ltd
- Home care
- Dementia care
- Registered since 2019
- Warndon, Worcestershire, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2016.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
70 of 83
rated home care services in Worcestershire are rated Good, like this one.
TruCARE UK Ltd: inspection record
Rated Good in August 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Dimensions Worcestershire and Warwickshire Domiciliary Care Office Good, 0.2 miles away
- G Wyndsor Home Care Ltd Good, 1 mile away
- G MJSGBig5RewardsHealthcare Limited Good, 1 mile away
- G Nationwide Care Services Ltd (Worcester) Good, 1 mile away
- G People in Action Domiciliary Care - Worcester Good, 1 mile away
About the service
From the Care Quality Commission's inspection report published 3 August 2023. Quoted under the Open Government Licence.
TruCARE UK Ltd is a domiciliary care agency providing personal care to older and younger people, people living with dementia, mental ill health, sensory impairments, or physical disabilities. At the time of our inspection there were 14 people receiving personal care from the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
People felt safe. Staff were recruited safely, experienced and knew how to keep people safe from harm. Risk assessments for people and their homes were in place. Medicines were administered safely by staff who were trained to do this.
Read the rest of CQC's summary
People received effective care from staff who received an induction. Care plans contained enough detail for care to be provided and considered people's cultural needs and preferences. Managers ensured staff were competent and confident in their roles, so people received safe care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received care which was person centred. People's care was delivered by a regular group of staff who knew them well. Staff went above and beyond their normal duties to ensure people had everything they needed. Feedback from people and their relatives was extremely positive about the care being provided.
Staff were responsive to the needs of each individual. They spent time getting to know people so they could understand how to communicate with them. Visits were not rushed, and people had the time to chat to staff and be fully involved in the way their care was provided.
The service was well managed. The registered manager had good oversight of the service and ensured staff were well supported. People and staff described the service as being part of a 'family'.
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Karen Speak
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 3 August 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Tru Care (UK) Ltd
- Ownership type
- Organisation
- Companies House number
- 08283265 (opens Companies House)
Getting help from Worcestershire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Worcestershire County Council
- Ask for a care needs assessment
- Phone: 01905 768053, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Worcestershire County Council
Checked on the council's website, November 2026.
Common questions
- Does TruCARE UK Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for TruCARE UK Ltd.
- When was TruCARE UK Ltd last inspected?
- The Care Quality Commission's latest rating for TruCARE UK Ltd was published on 3 August 2023.
- Who runs TruCARE UK Ltd?
- TruCARE UK Ltd is run by Tru Care (UK) Ltd.
- What is TruCARE UK Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 3 August 2023.
Contact
- Phone
- 07834 704945
- Address
- 29 Bridgnorth Row, Berkeley Beverborne, Worcester, WR4 0QF Map (opens Google Maps)
Compare nearby
- G Dimensions Worcestershire and Warwickshire Domiciliary Care Office Good, 0.2 miles away
- G Wyndsor Home Care Ltd Good, 1 mile away
- G MJSGBig5RewardsHealthcare Limited Good, 1 mile away
- G Nationwide Care Services Ltd (Worcester) Good, 1 mile away
- G People in Action Domiciliary Care - Worcester Good, 1 mile away